Let us help you find the information you need.
It’s easier than ever to visit the doctor from the comfort and privacy of your own home. Whether you’re dealing with a sudden illness, managing a chronic condition, or seeking support for your mental health, virtual care offers a convenient and secure way to connect with healthcare professionals without needing to commute, sit in a waiting room, or rearrange your schedule.
Select your medical plan administrator below to explore the telehealth options available through your coverage.
Telehealth Offers Behavioral Healthcare
Call today to connect with a licensed provider—including psychiatrists—when you need assistance.
Real Doctors. Real Doctor Visits. Real Easy to Schedule.
If you are enrolled in the BCBSMA Core, Buy-Up, or Consumer Choice Plan you have access to 24/7 telehealth care through MDLive.
Virtual primary care, urgent care, and mental healthcare will be FREE!
If you receive other types of care or these services refer you to other providers for care, you will incur costs based on the medical plan you’re enrolled in. In addition, if you receive telehealth from a provider other than MDLive, your medical plan cost share will apply.
Examples of covered services:
Search for a provider by logging into My Health Toolkit > Providers & Services. Then select Telehealth. From the My Health Toolkit app, select Find Care > Video Visit. When you get to the MDLive app, follow the instructions to register.
For future visits, you can download the MDLive app and log in using the same email address and password you use to register.
Participants enrolled in a Company medical plan through Kaiser can access telehealth through their phone, computer, or the Kaiser app. Your doctor or care team can diagnose your health issue and prescribe treatment, or, if needed, medication.
Explore your telehealth options and determine what works best for you on kp.org.
Kaiser members also have access to three on-demand self-care apps at no additional cost and without a referral. Self-care apps may also be used to support clinical care. Visit kp.org/selfcareapps for coverage details.
The Calm app provides hundreds of programs and activities including:
The Ginger app provides 1-on-1 emotional support coaching and self-care activities to help with many common challenges.
The myStrength app by Teladoc helps members:
Note: Some individuals who receive health care services from Kaiser Permanente through state Medicaid programs are not eligible for the Ginger app and services. Eligible Kaiser Permanente members can text with a coach using the Ginger app for 90 days per year. After the 90 days, members can continue to access the other services available on the Ginger app for the remainder of the year at no cost.